Shipping Policy

RAXTENT SHIPPING POLICY

RAXTENT offers multiple shipping options. Buyers can choose to use RAXTEN's logistics services to arrange shipment or their own logistics agents to handle the transportation. Shipping costs are borne by the buyer.

Below is the example of 6M diameter double layer Glass Dome with full Accessories shipping details for the United States for your reference:

Destination Port	Production Time	Package Size	Delivery Time	Shipping Cost by LCL	Shipping Cost by Container	Shipping Method
New York	15-30 days	About 15m³	30-45 days	$1700	$4450	By Sea CIF Price
Long Beach in California	15-30 days	About 15m³	15-45 days	$950	$4200	By Sea CIF Price
Los Angeles	15-30 days	About 15m³	15-45 days	$1350	$4200	By Sea CIF Price
Boston	15-30 days	About 15m³	30-45 days	$2350	$5000	By Sea CIF Price
Oakland	15-30 days	About 15m³	15-45 days	$1700	$4200	By Sea CIF Price
Seattle	15-30 days	About 15m³	15-45 days	$1700	$7000	By Sea CIF Price
Pls note: 1. The above shipping cost is an estimated price. Since the shipping fee changes every day sometimes, the specific fee amount shall be subject to the order consultation date. 2. The shipping price above shows does not include taxes and customs clearance fees at the destination port, you need to bear the local fees yourself. 3. A 20ft container can hold 2 sets of 6m glass domes with fully accessories. Glass domes with a diameter of more than 10M require a 40ft high container. Please consult us for more shipping details. 4. Other products such as pyramid glass houses require full container transportation. The product packaging size and transportation costs vary according to the product type and purchase quantity. Please consult us for more transportation details. 5. The above transportation details are only based on 6 ports in the United States. We have experience in transportation and export to other countries. If you need to know the cost of products shipped to other countries or regions, please consult us for more details. 6. For EXW-factory price, FOB price, door to door price, please consult us for more shipping details. Contact us by Email: raxtent@raxtent.com, by phone or WhatsApp: 0086-13929109629.

 
So, We strongly recommend placing orders at least 2 months before the anticipated event date to ensure timely delivery.

Before submitting your order, please ensure that the "shipping" address provided is accurate. In the event of an error, the customer is responsible for reshipment costs or storage fees.

To get accurate shipping information we recommend you send Email or make a call or send WhatsApp to us to speak to one of RAXTENT representatives to assist you finish shipping.

 Information about receiving the shipment

Alare given to freight carriers damage-free, properly packaged, and signed for by the carrier. RAXTENT’s responsibility for the product ends once the truck leaves the factory. The carrier now assumes responsibility. If damage does occur, please note on the delivery receipt before signing.

RAXTENT will assist customers as much as possible when filling in freight claims for shipments if the following conditions are met:

The customer inspects the entire shipment before signing the delivery receipt. The packing slip located on top of the shipment will list the number of boxes or bundles you should receive in your order. Make sure to verify the packing slip to the shipment to confirm you received the correct number of packages or bundles.

Customer must note all damage or shortages found on delivery receipt

Customers must notify RAXTENT ASAP of the shipment’s delivery of any damages or shortages.

The customer emails photographs to RAXTENT representatives.

Failure to do any of the bullets listed above will result in a waiver of the claim. Customers will be held completely responsible for covering any charges for replacing damaged or missing products. Enclosed or on top of the shipment you will find a packing list. Please unpack the shipment ASAP and check your order to ensure you received everything.

More details about shipping pls contact us by Email: raxtent@raxtent.com, by phone or WhatsApp: 0086-13929109629.